Frequently Asked Questions
Q. How can I access my eLearning courses?

A. Select “My Current eLearning” from the top navigation to access your current eLearning Courses.

Q. Will I receive proof of completion for learning that I do within the eLearning Center?
 
A. Yes, certificates of completion or contact hour certificate(s) are available for each online course in the eLearning Center. Once you have completed a course, you will have the option to print your certificate of completion or contact hour certificate.

Q. By purchasing an eLearning Center course, am I entitled to SGNA member benefits?
 
A. No, SGNA members and non-members can purchase courses offered through the eLearning Center. SGNA members receive a discounted price on all purchased items and many of the courses and modules are free for members. To join SGNA and receive these discounts and benefits or to learn more, please click here.

Q. By purchasing an eLearning Center Course, will I receive any hardcopy materials in the mail?
 
A. No, all eLearning Courses are completely online and can be accessed on any computer through the SGNA Web site. All eLearning Courses will need a User name and password to access your purchased courses.

Q. Do my eLearning courses expire?
 
A. The Associates Program, Advanced Associates Program and the Online Practice Exams will expire after 180 days.  All other programs will expire after 30 days.

Q. I can’t remember if I took this course yet, how do I tell?
 
A. Visit “My eLearning History” from the left-navigation to track what courses and/or modules you have already completed.

Q. Where do I order any eLearning courses or module offerings?
 
A. All purchases will be made through the SGNA Online Marketplace. You will be prompted to login during the Marketplace check-out process. If you are an SGNA member or have previously created a non-member account, login using this information. If you are new to the SGNA Web site, you will create a non-member account during the check-out process.

Q. If I forget my User Name or password, how can I retrieve this information?
 
A. You may click the “Forgot Login User Name or Password?”  link on the login page or you may contact SGNA Headquarters via Live Chat on the Web site, 800/245-7462 or by e-mail

Q. If I have additional questions about the eLearning Center, who should I contact?
 
A. E-mail SGNA Headquarters or contact us at 800/245-7462

 

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